ob description
The Bilingual Customer Service Team Member is a front line
service professional and brand representative for HSN. By establishing
meaningful connections and confidently driving to accurate and
appropriate resolutions to problems with customers’ orders, accounts, or
other aspects of the customer experience, the Bilingual Customer
Service Representative builds customer loyalty and increases brand value
with each phone interaction. Customer Service Team Members work at home
in the comfort of their Work at Home Office!
Job Description Details
Keys to Success
At HSN, if you are Agile, Innovative, Pioneering, Dynamic,
Boundaryless, Passionate, Customer-Centric, Collaborative, and
Results-Focused, you will love it here!
Must Haves
Must live in Hillsborough, Pinellas and Manatee Counties
- Must have an 813, 727, 941 area code for your work at home number
- Communicate fluently in both English and Spanish
- Must have a high school diploma or GED equivalent
- Previous experience in sales or customer service
- Strong PC skills to include: Internet, Microsoft Windows and Outlook
- Strong organizational, detail orientation and follow through skills
- Strong communication skills and a desire to make customers happy
- Ability to connect with the customer and bring excitement to the call
- English/Spanish fluency
About HSN, Inc.
HSN, Inc., is a leading interactive entertainment and
lifestyle retailer, offering a curated assortment of exclusive products
and top brand names to its customers. HSN incorporates entertainment,
inspiration, personalities and industry experts to provide an entirely
unique shopping experience. At HSN, customers find exceptional
selections in Health & Beauty, Jewelry, Home/Lifestyle,
Fashion/Accessories, and Electronics. HSN broadcasts reach approximately
90 million households (with live programming 364 days per year) and its
website — HSN.com features more than 50,000 product videos. Mobile
applications include HSN apps for iPad, iPhone and Android. Visit
corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the
first shopping network, is a wholly owned subsidiary of Qurate Retail,
Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the
Cornerstone brands (collectively, “Qurate Retail Group”), as well as
other minority investments. Qurate Retail Group believes in a third way
to shop — beyond transactional ecommerce or traditional
brick-and-mortar stores — and is #1 in video commerce, #3 in ecommerce
in North America and #3 in mobile commerce in the U.S. (according to
Internet Retailer).
For more information, visit www.qurateretailgroup.com . For more
information, please visit corporate.hsn.com , or follow @HSN on Facebook
, Twitter and Instagram .
EEO
As an equal opportunity employer, Qurate Retail Group
is committed to a diverse workforce and is also committed to a
barrier-free employment process. In order to ensure reasonable
accommodations for individuals pursuant to applicable law, individuals
that require accommodation in the job application process for a posted
position may contact us at CareersUS@QVC.com for assistance.
Click Apply and log in with your existing account or create
an account. This will allow you to check the status of your application
at any time and receive the most up to date communications from our
Talent Acquisition team.
Industry
- Online Media
- Retail
Employment Type
Full-time
Job Functions
- Customer Service
- Information Technology