Job description
Wayfair is seeking Customer Service Consultants for our virtual customer service team in Colorado!
This is a remote/work from home position**
At Wayfair, we care about our customers! Our award-winning Customer
Service Team balances technology and human empathy to build customer
trust and loyalty. From the time the customer orders with Wayfair
through delivery to their home, our team works to make it easier than
ever to shop for the home. The Customer Service Team works proactively
in a fast-paced environment to monitor customer orders and ensure a
seamless delivery to the customer. In the event a customer should
contact our support team via phone, email, chat, social media, or in
other ways, we empower our Customer Service Team to resolve the issue.
We are passionate about our customers and work to delight them on every
interaction with Wayfair.
What You’ll Do
You will troubleshoot and resolve customer service inquiries while building a relationship with the customer Provide
service to customers seeking assistance with post-order issues such as
returns, replacements, refunds, delivery status, back order inquiries,
and any other issues that may arise in the order fulfillment process You will exceed customer satisfaction, efficiency metrics and issue resolution targets Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate Simultaneously navigate multiple software applications and technologies You will demonstrate conflict management skills and maintain professional composure
What You’ll Need
Reside in the following states: Kansas, Minnesota,
Missouri, Nevada, Arizona, Texas, Colorado and Washington Strong
problem-solving skills and the ability to think analytically while
working in a fast-paced environment Excellent communication and relationship building skills Passion for helping others A successful track record working in a high-volume environment Regular and reliable attendance Bachelor’s Degree or equivalent customer-facing work experience Ability
to maintain the required internet speed of at least 25 Mbps (download)
and 5 (upload) to support voice traffic and HTTPS web traffic using a
hard-wire Ethernet internet connection (no WiFi) A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
About Us
Wayfair is one of the world’s largest online destinations
for the home. Whether you work in our global headquarters in Boston or
Berlin, or in our warehouses or offices throughout the world, we’re
reinventing the way people shop for their homes. Through our commitment
to industry-leading technology and creative problem-solving, we are
confident that Wayfair will be home to the most rewarding work of your
career. If you’re looking for rapid growth, constant learning, and
dynamic challenges, then you’ll find that amazing career opportunities
are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a
community of innovators, risk-takers, and trailblazers who celebrate our
differences, and know that our unique perspectives make us stronger,
smarter, and well-positioned for success. We value and rely on the
collective voices of our employees, customers, community, and suppliers
to help guide us as we build a better Wayfair – and world – for all.
Every voice, every perspective matters. That’s why we’re proud to be an
equal opportunity employer. We do not discriminate on the basis of race,
color, ethnicity, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship status, marital status, disability, gender
identity, gender expression, veteran status, or genetic information.
Seniority Level
Entry level
Industry
- Marketing & Advertising
- Information Technology & Services
- Internet